Refund & Cancellation Policy

1. Overview

At Xharvoc Limited, we are committed to delivering high-quality digital and technology services with transparency and professionalism. This Refund & Cancellation Policy explains the terms under which cancellations and refunds may be requested for services purchased through xharvoc.co.uk and any affiliated websites, partners, or authorised associates.

Our services are primarily business-to-business (B2B) and involve digital consultancy, custom development, strategic planning, and the use of third-party tools and platforms. Due to the customised and resource-intensive nature of these services, refunds are limited and assessed fairly to protect both our clients and our business.

By engaging our services, you confirm that you have read, understood, and agreed to this Refund & Cancellation Policy.

3. Cancellation Policy

3.1 Client-Initiated Cancellation

• Clients may request cancellation within 48 hours of order placement, provided the project has not yet commenced, without cancellation charges
• If work has already started, cancellations will not be accepted, unless mutually agreed in writing under exceptional circumstances

3.2 Xharvoc-Initiated Cancellation

Xharvoc reserves the right to cancel services in the following cases:

• Failure to make payments within agreed timelines
• Breach of Terms & Conditions
• Association with unlawful, fraudulent, or unethical activities
• Lack of client communication or cooperation for 28 consecutive business days without prior notice

In such cases, no refunds shall be issued.

5. Important Notes

• All refund requests must be submitted in writing to [email protected] with clear justification
• Refunds will be processed only via the original payment method
• Approved refunds will be processed within 30 business days
• Payment gateway charges, third-party fees, and taxes are non-refundable under all circumstances
• If a project is terminated mid-stage, only consultancy fees (if applicable) may be refunded — not operational or execution costs
• Xharvoc reserves the right to reject refund requests if contractual terms are breached

6. Exceptions (No Refunds)

Refunds will not be issued in the following situations:

• Change of mind after project commencement
• Requests outside the agreed scope of work
• Delays caused by client non-responsiveness or failure to provide resources
• Termination due to breach of contract or legal non-compliance

7. Force Majeure

No refunds shall be issued for delays or failures caused by events beyond reasonable control, including but not limited to:

• Natural disasters
• Pandemics
• Government restrictions
• Internet or infrastructure outages
• Acts of war or civil unrest

8. How to Request a Refund

To submit a refund request, email [email protected] with the following:

• Full Name
• Order or Invoice Number
• Service Name
• Reason for Cancellation or Refund
• Supporting documents (if applicable)

12. Frequently Asked Questions